FAQs

/FAQs
FAQs2018-10-26T04:56:51+00:00

Please check the regular question below, or please contact us if the answer does meet your requirement!
The contents of FAQ will be updated often and thanks for your concerning . 

1. Questions Before Order

Please send us the below details in your inquiry mail:
– Specific item code, or products ordering code ; related quantity required ; your company information
We will contact you within 24hs (Working Time) when have the above information.

Please have a subject of the the Email, our email scan robot may delete it as spam if there is no specific mail subject.

Please send us the photo of the product, better to have a picture of the name plate.
We will not be able to reply you if the code of item is not much clear to us.

Please send us the details of products, our engineer will confirm if it is available to us.
We will rely you later.

We only quote the price in the term of Exworks.
Please inform us if your any other requested, like shipment, we will quote to you while having the destination of your side.

Reasonable price we offered.
We promise our customers:
– Never selling second- hand materials
– All of products will be tested before delivery
– All the products we sold within 12 months quality guaranty
– Strong and fine package, no worry about the long transportation
* Bad quality products will waste the time between us and our customers, therefore, please do not contact us if you just want to buy the cheapest price from us, we do not selling garbage.

For the amount USD200.00 above, we accept by T/T (Recommended ), L/C
For the amount USD199.00 below, PAYPAL (Recommended ), Western Union

We offer normal documents for customer clearance, such as, Invoice and Packing list.
Also we offer CO, FormE, FormF, Invoice Legalization by Embassy, CQ by our factory. and others, but it will be prepared concerning the amount of order.

The order will be prepared after receiving the payment.
Usually it will take about 5 ~ 20 working days depends the parts in stock or manufacturing, assembly, testing and package .

8413.9100.00 – Lubrication Dividers (Distributors); Lubrication Valves (Air, Oil Or Grease Valve), Indicators, Lubrication Accessories
8413.5020.90- Electric Lubrication Pumps (Including Grease Filler Pumps Powered By Electric)
8413.2000.00- Manual Lubrication Pumps (Including Grease Filler Pumps By Manual Operated)
8421.3100.00 – Lubrication Filters
8419.5000.90 – Coolers
* Please contact us if the items are not listed above.

2. Questions After Order

The order will be processed as soon as receiving the payment.
We may offer the order processing status online at this website to our regular customers.

We will inform you while the order finished, and the order will be shipped after having your confirmation.
But we may send the goods directly when finishing the order if sending by Express.

Sure, we will inform you the Express tracking nos. after sending the goods by Express.

Normally, all of the products sold are offered one year guaranty under proper operation.

We will offer the parts of our products for replacement if needed, but the products must be purchased from us.
Otherwise, we will not take any responsibility for the bad coordination of the parts

About Inquiry
About Price
Other Terms
About Order Processing
After Order